Subscriptions

The this section presents the Subscription types in ActivityInfo available for Database Owner Accounts and explains the difference between Trial and Paid Subscriptions. It includes a QA section for each type to provide more clarifications.

1. Trial Subscriptions

What is a Trial Subscription?

A Trial Subscription is a temporary subscription to ActivityInfo. The Trial Subscription allows Users to test the ActivityInfo system and evaluate whether it meets their needs before opting for a full Paid Subscription.

How can I get a Trial Subscription?

When a User creates their first Database, they will automatically trigger the start of a Trial Subscription. Their Trial Subscription will continue until the trial period has elapsed.

What limitations does the Trial Subscription have?

A Trial Subscription is limited to:

  1. A 30-Day trial period
  2. A unique User count across all Databases of 10 Users

Other than the above limitations, Users have full unrestricted access to the ActivityInfo system. 

What happens when my Trial Subscription expires?

When the trial period elapses, the Trial Subscription will expire. All Databases owned by the User will be locked, and they will no longer be able to access their Forms or Reports. 

A User can maintain access to their Databases by signing up for a Paid Subscription. Otherwise, all data associated with the Databases will be kept in the ActivityInfo system for a period of 60 days. After this, it will be removed entirely.

If your trial period has expired but you still require more time to test the system, please contact us to discuss the possibility of an extended trial.

What is a Paid Subscription?

A Paid Subscription is a full subscription to one of the ActivityInfo Subscription Plans. We offer a range of subscription plans to suit everyone from small teams to large organizations.

How can I get a Paid Subscription?

Users can purchase a paid plan immediately, or contact us for more information on what our Paid Subscriptions offer.

What limitations does a Paid Subscription have?

A Paid Subscription is limited only by the total number of Users who can contribute to the Databases associated with the account. The total number of Users allowed depends on the Paid Subscription Plan

Other than the total User limit, Users have full unrestricted access to the ActivityInfo system.

How is the total User count calculated?

The total number of Users is calculated by the unique User count across all of a User's Databases:

  1. The system will retrieve all of the Users invited to contribute on each Database associated with your account. 
  2. It then forms a final list of all unique Users across these Databases. If a User appears on two Databases, they will only appear once on the unique User list. 
  3. Finally, the system then calculates the total number of Users on the unique list. This is the total User count.

What happens why my Paid Subscription expires?

When the paid subscription period elapses, the Paid Subscription will expire. All Databases owned by the User will be locked, and the User will no longer be able to access Forms or Reports. 

A User can maintain access to their Databases by renewing their Paid Subscription. Otherwise, all data associated with the Databases will be kept in the ActivityInfo system for a period of 60 days. After this, it will be removed entirely.