Managing your Billing Account

This section describes how you can manage your Billing account. To view the Billing Settings page, you need to be a Technical Contact of a paid subscription or to have started a Free Trial.

In the  Billing Settings page you can view information about your subscription. More particularly, you can view:

  • Whether or not your account is in a trial phase (i.e. you are on a Free Trial subscription)
  • The user limit
  • The expiration date

If your account has expired you can directly purchase a subscription or request a quote. If you are on a monthly subscription you can cancel the renewal through this page.

How to view your Billing account

Click on the Accounts button and from the drop-down menu click on "Billing account".

In the Billing Settings page you can view information related to your Billing account.

How to purchase a subscription or request a quote
  • Click on the Accounts button and from the drop-down menu click on "Billing account".
  • On the Billing Settings page, click on "Purchase a subscription now" to continue with purchasing a subscription or on "Request a quote" to email us.

If you click on "Purchase a subscription now" , you can fill in the information on the following page to order your subscription.

Monthly plans are available for 2 - 20 users and can only be purchased via credit card payment.

How to cancel a monthly renewal
  • Click on the Accounts button and from the drop-down menu click on "Billing account".
  • In the Billing Settings page you can view information related to your Billing account.
  • Click on "Cancel renewal" and proceed with cancelling the renewal.